Incident Management

I treat an incident as a technical and an organisational problem at the same time. What matters most is limiting the impact quickly, diagnosing well and reconstructing what actually happened; only then comes removing the causes in a way that genuinely lowers the chance of a repeat.

Incident Response, On-Call, Incident Management, Root Cause Analysis, Postmortems, Runbooks, Escalation, Alerting, MTTR, MTTD, Operational Readiness, Production Support